Frequently asked questions
How long does shipping take?
Your order will be shipped out within 1-4 days if item is readily available.
Please allow 3-4 weeks for pre - order items to be processed and shipped as all pieces are handmade.
Do you accept refunds/exchanges?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. If we suspect the
item has been used/damaged, we will not issue a refund and will not
cover shipping costs to ship the item back to you.
To start a return, you can contact us at enquiries@alhayajab.com.
If
your return is accepted, we will send you instructions on how and where
to send your package. Items sent back to us without first requesting a
return will not be accepted.
You can always contact us for any return question at enquiries@alhayajab.com.
Please note: We do NOT cover return shipping label costs or refund original shipping costs.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Refunds
We will notify you once we’ve received
and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original
payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the
refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@alhayajab.com.
How do I know my abaya size?
Please refer to our size chart.
Do you ship internationally?
Yes we do, with an extra international shipping fee.
How much does shipping cost?
Standard UK shipping - £3.99
International shipping - £25.00